Hello, How can we help?

👤

Account Management

Manage your account settings and details.

🔍

Library

Preview our upcoming features and explore assets.

🛒

Cart

View and manage the assets in your cart.

💳

Billing & Payments

Manage your billing, payments, and subscriptions.

❤️

Wishlist

Keep track of assets you want to purchase later.

📈

Upgrade Stage/User

Upgrade your plan or user account for more features.

💻

Desktop Application

Download and use our desktop application for better experience.

🔔

Subscription

Manage your subscription plans and renewals.

🔐

Privacy & Security

Ensure your account's privacy and security settings are up to date.

👤

My Profile

Edit and manage your profile information.

📝

Purchase History & Active Collection

View your purchase history and manage active assets.

Contact Us

Reach out to us for any inquiries, support, or feedback.

Frequently asked question

  1. How do I Sign In?

    If you're already logged in, you can easily browse and explore the website. If not, simply click the Sign In button on the home page. For existing users, go to the sign-in page, enter your Username and Password, and click Sign In. Once authenticated, you'll be redirected to the Library page.

  2. How do I create an account?

    To create a new profile, click on Signup, and follow the steps to create your account. Fill in the required details: First Name, Last Name, Email, Username, Address, a strong password, confirm the password, and complete the captcha.
    Make sure to agree to the Terms of Use and Privacy Policy, and consent to receiving updates via text and email about features, events, and promotions.After submitting, you'll be redirected to the OTP Verification page. Enter the OTP sent to your email. If you don’t receive it, check your spam folder or click "Resend OTP."

  3. How do I retrieve my username?

    If a user forgets their username, they can click on the "Forgot Username" link and enter their registered email address. After submitting the email, they will receive an email containing their username and will be redirected to the Sign In page.

  4. How do I reset my password?

    If a user forgets their password, they can click on the "Forgot Password" link and provide their registered email address. An OTP will be sent to their email for verification. After verifying the OTP, the user can enter and confirm a new password,successfully changing their password.

  5. How can I update my profile information?

    The My Profile section lets users manage their personal information and change their password for better security. To access it, click the dropdown menu and select "My Profile." Users can update details like First Name, Last Name, Address, Gender, Secondary Email, Mobile Number, Company Name, and Birthdate before saving changes. To change the password, enter the current password, the new password, and confirm it by re-entering the new password, then save the changes.

Frequently asked question

  1. What is the Library page for?

    After signing in, you will be redirected to the Asset Library page. To navigate the library, click the "Library" link in the navigation bar. On the left side, a sidebar displays various asset categories; select the relevant categories to filter your search. The page will refresh to show all available assets within your selection, and you can click on any asset for more detailed information on the “Product Details” page. Additionally, you can use the search bar to quickly find assets by entering specific tags or keywords, such as "Jungle."

  2. How do I explore assets on the Library page?

    To explore assets, browse through the categories listed. You can click on any category to view available assets within that category.

  3. How do I use filters (price, rating, version) to find assets?

    To efficiently find assets in the library, utilize the filter functionality to refine your search. You can filter by rating by selecting a desired range, sort assets by price from “high to low” or “low to high” to fit your budget, and apply the version filter to ensure compatibility. If needed, you can clear all filters to reset the listings and view all available assets.

  4. How can I view Product detailed information about an asset from the Library page?

    To learn more about an asset, click on it to access the Product Details Page. This page includes a Product Description summarizing key features, high-quality Media with images and a video preview, and Specifications detailing dimensions and compatibility. You can also view Ratings and Reviews from other users and add or delete your own review and ratings.

  5. Can I add an asset to my cart from the product detail page?

    Yes, you can add an asset to your cart from the product detail page. After reviewing all relevant details, including specifications, availability, and rental terms, simply click the “Add to Cart” button. Once added, you can manage your selected assets by clicking on the “Cart” icon, typically located at the top right corner of the page, which will direct you to your cart to review your selections and proceed with the rental process.

Frequently asked question

  1. What information can you review on the Cart Page?

    You can review the asset name, the number of rental days, and the subtotal for each item you've added.

  2. How can you adjust the rental days for an asset on the Cart Page?

    You can directly increase or decrease the number of rental days for each asset on the Cart Page.

  3. What is the process to delete an asset from your cart?

    You can delete an asset from the cart entirely by clicking the delete button.

  4. What action do you take after reviewing and adjusting items in your cart?

    After reviewing and making adjustments, click the "Checkout" button to proceed.The "Checkout" button redirects you to the Payment Page.

Frequently asked question

  1. What are the payment options available on the Payment Page?

    The two payment options are Credit/Debit Card and My Wallet. You need to enter your card details as requested to finalize your payment.

  2. How can you pay using your wallet balance?

    Select the My Wallet option during checkout to pay using your wallet balance.

  3. What happens if your wallet balance is insufficient when attempting to make a payment?

    If your wallet balance is insufficient, an option to add funds becomes available by selecting "My Wallet" from the dropdown menu in the navigation bar.

  4. What should you ensure before proceeding to the next steps after completing your purchase?

    Ensure that you have successfully completed the payment process before proceeding.

Frequently asked question

  1. How can users do to manage their favorite assets into Wishlist

    After exploring assets, users can add them to a wish list by either creating a new wish list or using an existing one.

  2. How can users access their wish list?

    Users can click on the "Wish List" option in the navigation bar to be redirected to the wish list page.

  3. Can users share their wish list with others?

    Yes, users can share their wish list with other users, enabling them to view the selected assets.

  4. an users add assets to their cart directly from the wish list?

    Yes, users can directly add assets from their wish list to the cart for easy purchase or further exploration.

  5. What should you ensure before proceeding to the next steps after completing your purchase?

    Ensure that you have successfully completed the payment process before proceeding.

Frequently asked question

  1. What is the process for becoming a Stage User?

    After filling out the Upgrade Yourself form, your request will be reviewed by the VP Sets team, and you will receive an email confirmation if approved.

  2. How do I upgrade my account or access for stage user?

    To upgrade your account to a Stage User, click the Upgrade Yourself button in the navigation bar and fill out the Upgrade Yourself form.

  3. What additional features are available after upgrading?

    As a Stage User, you will have access to all features available to Individual Users, receive a 20% discount on asset prices, and enjoy a free trial for 12 hours.

  4. Do you offer free trials or promotional offers?

    Yes, as a Stage User, you receive a free trial for 12 hours upon upgrading.

Frequently asked question

  1. How can you download the desktop application?

    You can download the desktop application using the provided Download link or by selecting "Desktop Application" from the navigation bar on the VP Sets website.

  2. What should you do after downloading the desktop application?

    Open the downloaded file and follow the on-screen instructions to install the application on your computer.

  3. What is necessary for modifying or using the downloaded asset?

    The desktop application must be running in the background to modify or use the downloaded asset according to your requirements.

  4. How long can you make changes to the assets?

    You can make changes to the assets only within the rental time duration; once the rental duration expires, you will no longer be able to use or modify the asset.

Frequently asked question

  1. Where can I find information about subscription plans?

    You can find information about subscription plans by clicking the Subscription module link in the website footer.

  2. What can I do in the Subscription Module?

    In the Subscription Module, users can explore various subscription options available to meet their needs.

  3. Who are Individual Users and Stage Owners?

    Individual Users are regular users of the VP Sets platform who utilize its standard features. A Stage Owner is a user who has upgraded to a higher subscription tier to access additional benefits.

  4. How can I access or request custom assets?

    Users can access or request custom assets through separate subscription plans specifically tailored to their needs.

Frequently asked question

  1. Where can I access the Privacy Policy, Terms and Conditions, and Cancellation and Refund policy on the website?

    You can access the Privacy Policy, Terms and Conditions, and information about the Cancellation and Refund policy from the footer of the website.

  2. What information is typically included in the Privacy Policy?

    The Privacy Policy usually outlines how user data is collected, used, stored, and protected by the website.

  3. Can I access these policies without creating an account?

    Yes, these policies are typically accessible to all users, regardless of whether they have an account.

  4. Are these policies subject to change?

    Yes, the Privacy Policy, Cancellation and Refund policy, and Terms and Conditions may be updated periodically, and users are encouraged to review them regularly.

Frequently asked question

  1. How can I access my profile?

    lick on the dropdown menu and select "My Profile" to be redirected to the Profile Page.

  2. What personal information can I update in my profile?

    You can update your First Name, Last Name, Address, Gender, Secondary Email, Mobile Number, Company Name, and Birthdate.

  3. How can I change my password?

    Enter your current password, the new password, and confirm the new password by re-entering it. Save the new password once all fields are correctly filled.

  4. What information can I see in the Active Collections section?

    You can view the collection name, the date it was created, and its current status, helping you track your progress and prioritize your projects.

Frequently asked question

  1. What does the Purchase History tab allow me to do?

    The Purchase History tab allows you to review all your past purchases made on the platform, including detailed records of each transaction, such as the date of purchase, asset names, and pricing information.

  2. How does the Purchase History feature help users?

    It helps users keep track of their expenditures and provides easy access to their previously acquired assets.

  3. What information can I see in the Active Collections section?

    You can view the collection name, the date it was created, and its current status, helping you track your progress and prioritize your projects.

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Effets Visuels Digikore Inc.
4388 Rue Saint-Denis Suite 200 #293 Montreal,
QC H2J 2L1

  support@vpsets.com

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